Texas Client Rights & Consumer Information
This notice is provided in accordance with House Bill 4224 and Texas Health & Safety Code §181.105.
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It explains how consumers may access their healthcare records, contact the appropriate licensing or disciplinary authority, and file a consumer complaint.
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Should you ever have concerns regarding services or policies, you are encouraged to address them directly with your counselor whenever appropriate, as many concerns can be effectively addressed through direct communication.
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Please always feel free to reach out to provide feedback or constructive criticism by contacting the practice directly:
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Julia Bickerstaff
3101 W 6th St #470003
hello@jbcounselingwellness.com
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While most issues between a client and counselor can be resolved directly, some situations may require further review or escalation to ensure concerns are appropriately evaluated and resolved.
License Violation Concerns
If you believe your counselor has violated their code of ethics and/or scope of their licensing regulations, please contact the licensing board.
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Texas Behavioral Health Executive Council
1801 Congress Ave., Ste. 7.300
Austin, Texas 78701
(512) 305-7700
Investigations/Complaints 24-hour, toll-free system: (800) 821-3205
Click here to learn more about contacting the licensing board.
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Click here to access the Texas Code.
Request Medical Records
Clients have the right to request their healthcare records in accordance with current laws. If needed, records may be requested by submitting a written request that includes:
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» Your full name
» Date of birth
» Type of records you are requesting (i.e., treatment summary, notes, etc.)
» Preferred delivery method (secure email, fax, mail) and accompanying information
» Your signature and date of the request
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Send your written request by email or mail (contact information listed at top of page). You may also complete a records request form via the client portal. To access the form, ask your therapist to send you the required documentation.
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* Note: If you are requesting that we provide your records directly to another provider, please contact us and request a "Release of Information" form.
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* Requests will be processed in accordance with applicable state and federal laws. Fee amounts, if applicable, will be provided at the time of the request and will comply with state and federal laws.
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